Create a process for customers to easily connect their eCommerce and Citi credit card accounts. Enabling multiple account management with just one sign on.
Scenario mapping
Process Work: Site Mapping
Client: Citi
Digital Agency: Publicis Sapient
Executive Creative Director: Michael Brandt
Director of UX: Kristin Miller
Senior User Experience Designer: Teia Hagood
Content Strategy: Alyssa Foegelle
Content Strategy Lead: Rikki Spacy
Copy Writer: Nick Bachan
Product Manager: Anne Veit, Leah Bongiovanni 
Project Manager: Michelle Loeper, Kevin Kettler 

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